Basic Communication Skills

5. sources of detailed or specific information placed at the end of a section, a chapter, or a book.
7. written lists that identify deficiencies requiring correction at completion.
8. specialized terms used in specific industry.
9. Legal documents that allow a task to be undertaken.
11. an alphabetical list of topics, along with the page number where each topic appears.
12. the type style used for letters and numbers.
15. a person's facial expression, physical posture, gestures, and use of space, all of which communicate feelings and ideas.
17. all communication that does not use words. (i.e. appearance, personal environment, use of time, and body language)

1. an alphabetical list of terms and definitions.
2. large, vertically aligned dots that highlight items in a list.
3. a process that involves respecting others, listening to what is being said, and understanding what is being said.
4. informal written correspondence. Another term for memorandum.
6. expressing something heard or read using different words.
10. a written order by the owner of the project for the contractor to make a change in time, amount or specification.
11. letters and numbers that lean to the right rather than straight up.
13. a list of book chapters or sections, usually located at the front of the book.
14. a way to present important text and numbers so they can be read and understood at a glance.
16. information shown as a picture or a chart. Graphs may be represented in various forms, including line graphs and bar charts.