Basic Knowledge Crossword

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Across
  1. 2. specifically designed for those with chronic pain
  2. 4. our most popular mattress
  3. 6. our internal payment system
  4. 8. pillows, sheets, toppers, and comforters are all _______ items
  5. 10. takes 3-5 business days to populate the original form of payment
  6. 12. in their first two years, if there is a defect in the mattress, we can process a _____ exchange
  7. 14. we process this when a customer wants to change something on their order prior to delivery
  8. 15. damage to the home or delivery delays can result in us providing an ________ (think monetary compensation)
  9. 16. the ____ restarts once you receive the new mattress after an exchange
Down
  1. 1. if a customer wants a different Saatva mattress in their first year, they can _____
  2. 3. where you find feedback from your customers (CSAT score)
  3. 5. If a customer wants to stop their order and get a refund prior to delivery, we can process a ________
  4. 7. within the first year can _____ for a $99 processing fee. We will remove the mattress for free
  5. 9. tallest mattress
  6. 11. The first year when they can return or exchange is called the _____ period
  7. 13. Saatva offers financing through ____