Basic Skills and Verbal Communication

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Across
  1. 2. factual knowledge, thinking skills
  2. 5. words that express emotional feelings rather than just cognitive thoughts
  3. 6. repeat message in different words
  4. 7. convey understanding of another person's feelings
  5. 8. shared feelings of pain over a loss best used in a social context
Down
  1. 1. conveys information about behaviours and offers an evaluation of the quality of those behaviours
  2. 3. questions that can be answered simply
  3. 4. limits, professional distance