BCP (all answers in English)

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Across
  1. 1. Support Knowledge Base Search where all repositories such as SAPNotes, KBAs, WiKis, SCNs etc. are looked up
  2. 4. Personal predefined text created and used for incident communication
  3. 6. Queue Management Function in BCP to check for and inform available resources
  4. 12. This function replaces "Message Subscriptions" ("Interessiertenliste") from CSS
  5. 13. Personalization of the Result List
  6. 14. The only memo type which can be converted into another one and changed once it has been saved
  7. 15. Central functionality of BCP, contains the elements needed to search for specific incidents using user-defined criteria
  8. 16. This button inside BCP should be used to navigate to the previous step instead of the corresponding browser button
  9. 17. Assignment block where a user corresponds with internal and external contacts using a variety of memo types
  10. 18. Assignment block providing an audit trail of all activities within the incident
  11. 19. Name of the assignment block where contract type and system environment information can be found
  12. 21. Color coding for priority VERY HIGH incidents in BCP
  13. 22. Graphical display of search result
Down
  1. 2. Prior to being able to handle incidents in BCP, it is necessary for a user to complete this step regarding organization, service team and GFM area
  2. 3. Predefined search criteria to offer quick access to two common searches: 7 x 24 Monitor & Work Monitor
  3. 5. type required for forwarding an incident to the next support level
  4. 7. New name for "Message"
  5. 8. This flag is visible in the General Data section of the Details assignment block and can only be set by CIM
  6. 9. Name given to the available, expandable fields visible inside an incident
  7. 10. The name of the processor will not be automatically removed anymore for a ticket set into this status
  8. 11. Name for a stored query in the new BCP system
  9. 20. Instant information in the header of an incident, informs e.g. about important expiration dates like IRT, MPT, etc.