Beaverbrook

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Across
  1. 2. "If it's out there, it's in _____."
  2. 5. A common program held by children's staff (2 words)
  3. 6. Name of a program for children that encourages summer reading (abbrev.)
  4. 8. The new and hard-to-find Michelle Obama book on our express shelf
  5. 11. Back room where treats can most often be found (2 words)
  6. 12. Name given to our sorter
  7. 13. A type of program or activity that takes place outside the branch
  8. 14. Name of the community centre in which our branch can be found (2 words)
  9. 17. Our beloved branch
  10. 18. Titular character from Beaverbrook's holiday puppet show
Down
  1. 1. Statues that march around our branch
  2. 3. What section you might find Agatha Christie in
  3. 4. Section where customers can pick up books they've requested
  4. 5. Stations where customers can check out their materials (2 words)
  5. 7. A popular space customers can book to scan photos and convert old videos (2 words)
  6. 9. Name of the customer service model we adopted in 2012 to ensure positive customer experiences (2 words)
  7. 10. Front desk area
  8. 11. Our manager
  9. 15. Type of laptop that can be borrowed by customers
  10. 16. What section you'll find Rainbow Fish in