BICS Crossword

1234567891011
Across
  1. 3. Bank of America’s virtual financial assistant within the Mobile Banking app on Android and Apple phones.
  2. 4. The client actively participated in activity but did not receive the goods/services.
  3. 6. Provides step by step instruction for both Mobile and Online Banking.
  4. 8. The client willingly participates in a transaction after being tricked.
  5. 9. A concern or grievance regarding a bank product, service or employee conduct.
  6. 11. Tools available for you to provide clients aiding in self-service completion.
Down
  1. 1. Will direct to the exact location for the client’s request within the mobile application.
  2. 2. The preferred method of accessing and sending digital solutions.
  3. 5. Client Engagement Workstation
  4. 7. Associate Verification System
  5. 10. The client has activity on their account that they did not do, had no knowledge of it taking place and is unauthorized.