Billing

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Across
  1. 2. An ________ customer is someone who currently has service with Blue Ridge.
  2. 5. Blue Ridge has ___ billing cycles.
  3. 8. Blue Ridge accepts Visa, Discover, and ________.
  4. 10. This is where we send customers who are looking to make a payment using a check over the phone.
  5. 12. There should never be a _______ address on the addresses screen.
  6. 13. This is the screen we need to go to to place a credit on the customer account.
Down
  1. 1. If a customer has a write-off we must reach out to the __________Department
  2. 2. The ________ summary screen is where we can see if a customer is signed up for paperless billing.
  3. 3. When adding a payment method, we must confirm the card number, ___________ and the name on the card
  4. 4. This screen in SLICC allows you to see a total of unapplied adjustments and pending payments.
  5. 6. On the collections screen, select ____ to see the date a customer will be soft disconnected.
  6. 7. After a customer makes a payment on their account, we must review their balance, next statement date, and their_______
  7. 9. The account summary screen, under billing information is where we can see if a customer is on _____.
  8. 11. This is where we can go to see a PDF version of the customers billing statement.