Billing Crossword

5. This is what its called when a customer has a recurring payment method assigned to their account.
8. This screen provides you with the customers current billing status and history.
10. What screen are we able to see any credit that has been applied to the customer account
12. This is the address that the customer has their statement sent to.
14. If an account is in _________ it means it has gone to our collections department.

1. This stands for Customer Account Management Portal.
2. Blue Ridge has 4 billing ______.
3. Code 720 is used to credit premium channels, DVR, TiVo, Premier, _____, and Phone.
4. A customer must pay their _______ before they can make any upgrades to their account
6. A person is considered this if they are not the account holder, nor listed as an authorized user.
7. a promise to pay can only be placed on an account if there is a _____ soft disconnect.
9. We should always encourage a delinquent customer to pay in ____. mice
11. this type of disconnect work order is scheduled if the soft disconnect completes.
13. A customer will be denied a Promise to pay if they have ___ or more completed NPD within the past 365 days.