Billing Enquiry

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Across
  1. 4. A part-month charge or part month credit.
  2. 6. Telstra's Knowledge Management System (KMS.
  3. 8. A specific day of any month, up to which charges are applied to a customer’s account for billing purposes.
  4. 10. A fee charged for not paying on time.
  5. 12. A self-serve option at Telstra.com.
  6. 13. A charge that appears on the bill monthly.
  7. 14. A charge applied on the bill for cancelling the contract.
Down
  1. 1. An unpaid balance past the due date.
  2. 2. Account identifier, usually a 10 digit number.
  3. 3. The date presented or printed on the bill.
  4. 4. Charges that do not appear on the bill; Running bill.
  5. 5. A tab in Billing Account view where overdue, total and disputed amount can be found.
  6. 7. An applied charge that does not relate to a regular event. Example: Connection Fee
  7. 9. A Customer Relationship Management (CRM) which provides an integrated customer view across Telstra.
  8. 11. A bill type in PDF form.