Billing Enquiry

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Across
  1. 2. A charge that appears on the bill monthly
  2. 3. Account identifier, usually a 13-digit number
  3. 6. Charges that have not yet appeared on the bill
  4. 7. A tab in the Billing Account view where overdue, total and disputed amount can be found
  5. 10. A charge applied on the bill for cancelling the contract
  6. 11. A fee charged for not paying on time
  7. 12. The date presented or printed on the bill
  8. 13. A self-serve option at Telstra.com
Down
  1. 1. A part-month charge or part-month credit
  2. 3. Process in the billing system to produce the bill
  3. 4. An applied charge that does not relate to a regular event. Example: Connection Fee
  4. 5. An unpaid balance past the due date
  5. 8. Telstra's Knowledge Management System (KMS)
  6. 9. A Customer Relationship Management (CRM) which provides an integrated customer view across Telstra
  7. 10. A bill type in PDF form