Billing Terminology

4. An amount that has been applied to the account balance, but not to a particular policy or fee.
5. Payments on hold in the Desktop Tab waiting for a Policy issuance to be bound.
8. System used for quotes, applications and for making changes to policies.
10. To modify how the money is applied.
12. A refund check created systematically or manually.
13. The process of applying money towards the account and policy charges.
14. A process for getting money back from the insured after an incorrect disbursement was sent.

1. Tasks that were system generated and need to be assigned to a user to be handled.
2. Discount available to customers when policy premium is paid in full at the beginning of a term.
3. Single policy that provides coverage for multiple vehicles of the same type, per named insured, in one household.
6. Is created from a cancel, policy change credit or money transferred from another billing account and then distributed to charges (or refunded if applicable).
7. Tasks displayed in BillingCenter that are assigned to you and need further attention.
9. The action to move an entire payment to unapplied.
11. The customer interface system. Starting point for all new business and servicing transactions.