Black Friday Event

12345678910111213
Across
  1. 3. Emergency Situation Decision Making _______ - A quick "how to" guide for handling crowd management issues that may arise during the event. Can be found in your Queue line bag/bucket.
  2. 5. Code for lost child
  3. 6. Code for Bomb Threat
  4. 8. _________ Management - The process of directing and managing groups of people in an orderly and safe manner.
  5. 9. _________ Queue - A switch-back or winding queue path of travel intended to keep ingress moving without providing a straight path to the entry thereby minimizing direct crowd energy push.
  6. 11. Code for associate or customer accident
  7. 13. Code for Fire
Down
  1. 1. _______ Response Teams - Four-person teams created to respond to circumstances that go beyond the store's normal operations.
  2. 2. Crowd _______ Associates - Walmart associates who receive specific training in crowd management techniques and will assist in the store's Operation Plan during the event.
  3. 4. Code for act of violence
  4. 7. Customer safe flow to checkout aisles and exits, and movement away from the store.
  5. 8. _______ Protocol - A process to slow down or stop and hold customer entry into a store.
  6. 10. The customer approach, arrival queuing, and safe entry into the store.
  7. 12. ______ item - High demand items.