Block 2 Day 2 Review

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Across
  1. 3. How many approaches are there to dealing with conflict?
  2. 5. Emotional ______________ combines thinking, involving analysis, synthesis and evaluation, with emotional interpretation.
  3. 6. The first step to resoling conflict is to open a ___________.
  4. 8. Conflict can arise in the workplace in a number of different ways and is often the result of ____ communication.
  5. 10. Identifying the attitudes, values, skills and knowledge of work colleagues can assist you in building _________ relationships.
  6. 12. Effective __________ skills is one professional benefit of emotional intelligence.
  7. 15. You can use emotional intelligence to turn hot emotions into ____ emotions.
  8. 16. According to psychologists Art Bell and Brett Hart, there are how many common causes of conflict in the workplace?
Down
  1. 1. Happy people do this.
  2. 2. Combining rational and emotional knowing assists us to improve ________ making.
  3. 4. One coping technique is to consider the conflict situation from someone else’s ___________.
  4. 7. For those people who lack the skills to effectively manage conflict, the two internal responses are ‘fight’ and ‘______’.
  5. 9. Better _____ is one benefit of emotional intelligence.
  6. 11. Studies show that your body ________ communicates up to 50 percent of what you want to say.
  7. 13. You can use this to calm yourself down or as a distraction techniques.
  8. 14. How many emotional and social competencies are there?