BPM

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Across
  1. 5. Customer would like to get a new debit card as theirs is damaged
  2. 7. Where we go to place checks
  3. 8. Customer needs to stop a check that has been lost in the mail
  4. 9. John Smith gave you his ID and noticed it needed to be updated in our system
  5. 11. Customer request to get 3 years of statements for checking account
  6. 12. Customer would like their savings attached to their checking for overdraft protection
  7. 13. While processing night drop one transaction was short $10
  8. 14. Customer would like to add a POD to their checking account
  9. 15. Customer would like their savings account added to their debit card
  10. 16. Customer comes in looking to take money out of their IRA
Down
  1. 1. Customer lost their card and it needs to be shut down
  2. 2. We received a debit card for a customer to pick up and we need to log it
  3. 3. Customer has a checking and savings but can only see their checking in online banking
  4. 4. Customer said their SSN is incorrect in our system and needs to be updated
  5. 6. Customer calls about a deposit into their account that they believe isn't theirs
  6. 10. Customer needs to update their address