BSBOPS203 Customer service

1234567
Across
  1. 2. This is the person you are serving
  2. 4. You may be able to get your money back
  3. 6. You need to do this carefully and actively when dealing with a customer
  4. 7. This is the national agency that protects consumer rights all over Australia
Down
  1. 1. This is the same as consumer rights
  2. 3. Change of...
  3. 5. This is what we do with all confidential information from customers
  4. 7. That is the Australian consumer law that protects customers in Australia