BTS COM Y1

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Across
  1. 1. When a business spends more than it earns
  2. 6. Money returned to a customer who is dissatisfied
  3. 7. The act of bringing goods to a customer
  4. 9. A person responsible for controlling or organizing a business
  5. 10. A graphic symbol used to identify a company or brand
  6. 12. A large building for storing goods before sale
  7. 13. The process of delivering products to retailers or customers
  8. 16. A company that provides goods or services to another business
  9. 19. An online platform where businesses present information and sell products
  10. 21. The feeling of being pleased with a product or experience
  11. 22. A person who works for a company in exchange for payment
  12. 25. Connected to the internet; conducting business via the web
  13. 26. Bringing goods into a country from abroad for sale
  14. 29. Sending goods to another country for sale
  15. 30. A proposal to sell something at a particular price
  16. 31. A series of organized actions to achieve a marketing goal
  17. 32. Money earned after subtracting all costs and expenses
  18. 33. The business of producing advertisements to promote products or services
  19. 34. A complete list of goods or stock in a business
Down
  1. 2. A request to purchase goods or services
  2. 3. A plan for how money will be spent over a period
  3. 4. A short, memorable phrase used in advertising
  4. 5. Channels used to communicate messages to consumers (TV, radio, internet)
  5. 8. A reduction in the usual price of something
  6. 11. Continued support for a brand or company over time
  7. 14. The sale of goods to the public for personal use
  8. 15. A document listing goods or services provided and requesting payment
  9. 16. Fixed regular payment made by an employer to an employee
  10. 17. Money given in exchange for goods or services
  11. 18. Electronic messages used for business communication
  12. 20. Money put into a business to generate future profit
  13. 23. Activities that publicize a product or brand to increase sales
  14. 24. Information from customers about their experience with a product
  15. 27. Work done to help or meet the needs of customers
  16. 28. A statement expressing dissatisfaction with a product or service