Building Trust - Customer Service Week 2017

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Across
  1. 2. Who we serve
  2. 5. "How may I _______ you today?"
  3. 6. To be sure of something (adverb)
  4. 7. Something we strive for daily
  5. 12. We express this to callers
  6. 13. Opposite of negative
  7. 14. Important in maintaining good customer relationships
Down
  1. 1. How we learn from our customer
  2. 2. Sometimes callers wish to leave a _______ for you
  3. 3. With assurance or confidence
  4. 4. Act of working together
  5. 8. Being dedicated to a person or cause
  6. 9. The Hartford _____
  7. 10. ________ The Difference!
  8. 11. Building ________ with a caller