BUS390 - Chaps 1-3

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Across
  1. 2. The core function of business that designs and improves systems to create goods and services.
  2. 8. The primary matrix used in Quality Function Deployment.
  3. 9. A design philosophy that focuses on making products easy to produce.
  4. 12. The final goods or services that result from the transformation process.
  5. 16. The "P" in the triple bottom line, referring to a firm's financial performance.
  6. 17. The "P" in the triple bottom line, referring to social responsibility.
  7. 20. The process of improving a product's function while reducing its cost.
  8. 22. The conversion of inputs into outputs.
  9. 23. The final stage of the product life cycle.
  10. 24. The stock of goods held by a firm, typically not a characteristic of a service.
  11. 25. The characteristic of a service that means it cannot be stored for later use.
  12. 28. Minimizing waste and maximizing resource utilization.
  13. 29. The stages a product goes through from introduction to decline.
  14. 31. The worldwide trend of firms competing in an interconnected global market.
Down
  1. 1. A flowchart that visually charts a service process and identifies points of customer contact.
  2. 3. A strategic dimension on which a firm chooses to compete.
  3. 4. The type of team that brings together different departments for product design.
  4. 5. A minimum standard a firm must meet to even be considered a competitor.
  5. 6. A measure of how well a firm's inputs are converted into outputs.
  6. 7. A design philosophy using standardized components to create variety.
  7. 10. Doing the right things to create the most value for the customer.
  8. 11. The historical development of focusing on eliminating all forms of waste.
  9. 13. The three dimensions of sustainability: economic, environmental, and social.
  10. 14. A firm's ability to produce a wide variety of products to meet individual customer needs.
  11. 15. The practice of meeting current needs without compromising the ability of future generations to meet theirs.
  12. 18. The "M" in DFM stands for this.
  13. 19. The product life cycle stage with peak sales and intense competition.
  14. 20. The perceived benefits of a product or service relative to its cost.
  15. 21. A competitive dimension that customers use to make a final purchase decision.
  16. 26. The ability of a product to be easily repaired.
  17. 27. The structured approach used to translate customer requirements into design characteristics.
  18. 30. A product's ability to perform its intended function without failure.