business

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Across
  1. 4. the mode or form used to send a message
  2. 5. the process of hearing and focusing attention to understand an oral message
  3. 8. the person who recieves the senders message
  4. 9. the process of taking the idea of the sender and converting it into an effective format so the reciever can clearly understand the message
  5. 10. a method used to verify your understanding by restating the main points of a message in your own words
Down
  1. 1. the process used to send and interpret messages so they are understood
  2. 2. looking over material quickly to locate specific data
  3. 3. a positive feeling or attitude towards others
  4. 6. anything that interferes with the accuracy of the communication process
  5. 7. the response of a reciever to a message