Business

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Across
  1. 4. a license or right given to an entity by a body of authority,
  2. 5. a program or position in which someone learns a trade by working under a certified expert
Down
  1. 1. the process of developing long-term customer relationships with the goal
  2. 2. a good or helpful result or effect
  3. 3. the process of making connections and building relationships