Business communication

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Across
  1. 5. To keep smb in the __________ means to keep them informed or updated on recent developments regarding a specific subject.
  2. 6. An official request for payment
  3. 8. This tool uses AI-generated responses to instantly help customers
  4. 9. A letter of _______ is a formal response to a customer’s complaint.
  5. 10. To ask smb about something
  6. 11. A financial ____________ is a formal report that summarises a company’s financial position and performance.
Down
  1. 1. A(n)____________ is a verbal or written warning that informs an employee that their performance is unsatisfactory.
  2. 2. During a(n) ______________ interview an employee discusses his (her) performance with the line manager.
  3. 3. A(n) _____________ is an official change made to a contract or other legal document.
  4. 4. One of the C’s of effective communication
  5. 7. To officially inform smb about smth