Business Communication Chapter 1

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Across
  1. 2. The process used to create a profile of the intended receivers of a message
  2. 5. The physical and social setting in which a message is sent or received
  3. 7. Sending and interpreting messages related to products, services, or activities of a company or an organization
  4. 9. Data that should be kept private or secret
  5. 15. A verbal, written, or recorded communication
  6. 17. Conditions outside the receiver or the sender that hinder communication
  7. 18. Looking over material quickly to locate specific data
  8. 19. Anything that interferes with the communication process
  9. 21. an action or condition that expresses a meaning
  10. 22. The response of a receiver to a message
  11. 23. A method used to verify your understanding by restating the main points of a message in your own words
Down
  1. 1. The process of hearing and focusing attention to understand an oral message
  2. 3. Conditions within a receiver or sender that hinder communication
  3. 4. Informal gossip about individuals or policies in the office
  4. 6. A person who hears, sees, or reads and interprets a message
  5. 8. A positive feeling or attitude toward others
  6. 10. Messages that are spoken
  7. 11. Translating symbols into an understandable idea, feeling, suggestion, guideline, or order
  8. 12. Anything that interferes with the accuracy of the communication process
  9. 13. The process of seeing and interpreting written words and other symbols
  10. 14. Reviewing material in an attempt to get a basic understanding of the objectives and the important points of material you are going to read
  11. 16. The process of taking the idea of the sender and converting it into an effective format so the receiver can clearly understand the message
  12. 18. A person who creates and shares a message
  13. 19. The mode or form used to send a message
  14. 20. Reading to understand and remember the material