BUSINESS COMMUNICATION

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Across
  1. 1. English word for "annuler"
  2. 4. The price that someone says they will charge you for doing a particular piece of work.
  3. 7. three-word expression meaning "recontacter".
  4. 11. (fill the gap) I apologize for the _______.
  5. 13. (fill the gap) My flight from Paris has been delayed. We'll have to _____ the meeting until tomorrow.
  6. 15. (fill the gaps) Secretary to client: I'll put you through to M. Hollande. Please ____ ____ ____.
  7. 17. English equivalent of "cordialement"
  8. 19. A statement that something is unsatisfactory or unacceptable
  9. 20. (fill the gap) I have a ______ concerning the contract you sent me. There's a detail I don't quite understand.
Down
  1. 2. English word for "se renseigner"
  2. 3. an acronym meaning "pour info"
  3. 5. English word for "pièce jointe à un mail"
  4. 6. (fill the gap) I can’t find the email. I’m afraid that I accidentally __________ it.
  5. 8. (fill the gap) Please reply _____ as I need this information urgently.
  6. 9. two-word expression meaning "raccrocher"
  7. 10. two-word expression which you write at the bottom of a letter when you don't know the recipient's name.
  8. 12. (fill the gap) I look forward to ______ from you.
  9. 14. English word for "concernant"
  10. 16. A regretful acknowledgement of an offence or failure
  11. 18. Write or name the letters that form (a word) in correct sequence