Business communications

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Across
  1. 4. usually has an explanation or afterthought in it
  2. 5. people you have connections with
  3. 7. denotes a pause
  4. 10. sentence that doesn’t finish a whole thought properly
  5. 13. Different words have different meanings for different people
  6. 14. people remember the first thing you do
  7. 17. listening where you processes what they’re saying
  8. 18. avoid giving direct answers
  9. 20. listening where you don’t process what they’re saying
Down
  1. 1. social communication rules
  2. 2. used to join words
  3. 3. ends a sentence
  4. 6. people remember the last thing you do
  5. 8. examples are words like “always” “never”
  6. 9. listener has to draw a conclusion from what the speaker is saying
  7. 11. sentence that does not have punctuation
  8. 12. socially accepted principle to follow made by society
  9. 14. four zones of space
  10. 15. unprepared speaking
  11. 16. a set of words that completed a thought or fact
  12. 19. Where the speaker means exactly what they’re saying