Business Context

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Across
  1. 2. The probability that a system will be operation at a given time, compared to when it is down.
  2. 3. A system used by businesses when customers make purchases (when they are served or use self-service), which is used for better stock management.
  3. 4. A security flaw that software vendors are aware of but that is unpatched. It has the potential to be exploited by cybercriminals.
  4. 5. When errors occur during the writing, reading, storing, transmission or processing of data, resulting in unintended changes to that data.
  5. 7. An option utilised by businesses to reach audiences via their mobile phone for marketing purposes. Examples include: text messages, social media, mobile applications, emails, & websites
  6. 8. The use of mailing lists for marketing, whereby organisations send emails including coupons/discounts, product information and digital newsletters.
  7. 10. Department The department that manages the effective storage and transportation of goods. Their key roles include: planning for demand, storage and retrieval of materials, inventory management, & transportation management
  8. 14. A type of security breach whereby peoples' privacy is jeopardised.
  9. 16. The department responsible for innovations to improve products and practices. Their key roles include: generating and testing concepts for new products, improving existing products, & improving business processes using new technologies
  10. 18. The type of feasibility used to assess whether a project/change is possible/reasonable given the time constraints.
  11. 25. The difference between the selling price and the cost price of a good or service.
  12. 27. Machines that can carry out physical actions automatically. Used in production lines.
  13. 28. All aspects of a person's interaction with a software application, including actions, responses, perceptions, and feelings.
  14. 30. Certain people (or groups of people) being excluded from purchasing goods and services from a business.
  15. 31. The type of feasibility used to assess whether a project/change is possible/reasonable given the technology and technical knowledge available.
  16. 32. Trying to grow the value of the business (increase revenue) without taking on many extra costs.
  17. 34. The degree with which software is able to work with hardware and/or other software.
  18. 35. The department that manages money within their organisation. Their key roles include: making and tracking payments, payroll, predicting future trends and creating forecasts, managing budgets, & liaising with investors
Down
  1. 1. The type of feasibility used to assess whether a project/change is possible/reasonable given the funding available.
  2. 2. The process of making a good/service more appealing so that customers are willing to pay more money.
  3. 6. Specific problems that current and prospective customers face within a business or when using a system.
  4. 7. An individual employed within a business to coordinate and administrate tasks using delegation. Their key roles include: setting objectives, organising groups of individuals to ensure communication, motivating their team, & aiding/supporting staff in their development
  5. 9. Physical (tangible) objects that satisfy people's wants. Once paid for, there is a transfer of ownership from the seller to the buyer.
  6. 11. An online application used by people to communicate with each other, often publicly, and a valued tool for organisations to carry out marketing.
  7. 12. The use of technologies to reduce the amount of effort required by people in a particular task.
  8. 13. Beginning to sell products/services in markets/industries that you haven't yet ventured. The desire to do this would be a significant trigger of change.
  9. 15. The type of feasibility used to assess whether a project/change is possible/reasonable based on the business as a whole, considering staff, workload, culture, legal etc.
  10. 17. Actions and activities that are performed to satisfy people's wants. The ownership does not change when payment is made.
  11. 19. The people who ultimate use or are intended to use a product, service or system.
  12. 20. The department that manages the employee life cycle. Their key roles include: recruitment, administration of compensation and benefits development of workplace policies, & training and development
  13. 21. The assessment of whether something is possible and reasonable to achieve.
  14. 22. The process that should be followed in order to effectively make a change, by managing the people-side of that change. The aim is to get stakeholders to welcome the change, as opposed to resisting it, which will likely be their first instinct.
  15. 23. The department that promotes the business and its mission, serving as the face of the company. Their key roles include: producing marketing and promotional materials, updating website content, monitoring and managing social media, & conducting market research
  16. 24. An incident that results in unauthorised access of data, applications, services, networks and/or devices by bypassing their underlying security mechanisms.
  17. 26. The inclusive practice of ensuring that things can be used by everyone, regardless of their disabilities.
  18. 29. The process of changing the corporate image of an organisation.
  19. 33. A breakdown of any system hardware, operating system, or application software which prevents the accomplishment of the system's intended function.