Business correspondence

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Across
  1. 5. an ending or a ... close
  2. 7. short, to the point
  3. 9. a post code or a ... code
  4. 10. if another document is included but not attached
  5. 12. per ... or on behalf of
Down
  1. 1. the person to whom something is sent
  2. 2. the head or top of your letter
  3. 3. Dear Mrs. Jones is a ....
  4. 4. a document that shows the price to be paid
  5. 6. ... or Pty
  6. 7. sincere, polite
  7. 8. the message of a letter, usually three paragraphs
  8. 10. you ask for information or a catalogue and a price-list
  9. 11. a letter expressing you are not satisfied