Business & Employability Skills Review

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Across
  1. 3. the final answer that an employee comes up with to solve a problem
  2. 7. a type of business that is too large to be operated by a few people
  3. 8. a type of business owned by two or three people that work together
  4. 9. a person who has partial ownership in a large company like Walmart
  5. 14. type of communication used in a call center to help customers
  6. 16. a type of communication that focuses on conversations between people
  7. 17. _____ shoppers anonymously go to a store to test their customer service
  8. 18. an action or task that you learn until you can do it successfully
Down
  1. 1. a specific problem a customer has with a product or company
  2. 2. type of communication used to compose emails and memos
  3. 3. not being quick or efficient when providing customer service
  4. 4. the action of not acknowledging a customer or paying attention to them
  5. 5. a type of communication that relies on eye contact and body language
  6. 6. a type of business where an owner buys the rights to sell existing products
  7. 9. an online form used to get feedback about store employees
  8. 10. the quality of understanding other peoples' perspectives
  9. 11. the return of a customer's money after a sale
  10. 12. the quality of being sarcastic or impolite to customers
  11. 13. a type of communication that requires a group of people to work together
  12. 15. the term for a small portion of ownership in a large company