Business Etiquette

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Across
  1. 2. This type of clothing is never appropriate
  2. 7. An assumption people make when deciding if they can come up to you
  3. 8. This is 1 of the 5 factors to a good handshake
  4. 9. Small talk helps put others at ease and makes them ____________
  5. 11. Dark clothing that is classic and conservative falls under this category
  6. 14. Suits for men and Pantsuits or Skirted Suits for Women fall under this category
  7. 16. A level of requirements that is expected
  8. 17. Fill in the blanks, ______________ takes the discussion about manners to a higher level
  9. 21. Fill in the blanks, ________ to impress
  10. 22. Never do this if someone gives you a business card
  11. 23. Making conversation about random topics to break the ice
  12. 24. No matter what you may like to think, people judge you on your _________
  13. 25. This course is based on what type of view
  14. 29. Using this in telephone etiquette can make you look good or bad
  15. 31. Refers to the requirements and expectations of social and business behaviour
  16. 34. Fill in the blanks, When your cards are damaged/out of date, ___________________
  17. 35. Not talking with your mouth full is an example of this
  18. 36. Popular American Author whose famous for her approach to etiquette, manners and ethics
  19. 37. Fill in the blanks, Dont leave home without your ____________________
Down
  1. 1. Fill in the blanks, ________ for consistency
  2. 3. This type of behaviour basically boils down to demonstrating good manners in the workplace
  3. 4. The act of greeting someone within the 1st few minutes of meeting them
  4. 5. True/False, having good manners doesnt just mean that you can make a positive impression on others, its also good for business
  5. 6. This relates to not hurting a person when shaking their hand
  6. 10. Fill in the blanks, Small talk has an ____________ bad reputation
  7. 12. denim may be allowed in this category
  8. 13. Small talk has an undeserved ___________________
  9. 15. True/False, In order to remember a name, you dont necessarily need to "Want" to remember the name
  10. 18. How many hands does it take to signal warmth and affection with regards to handshakes
  11. 19. Drinking Coffee or smoking affects this component of your body
  12. 20. Always Treat Business Card with _____________
  13. 26. The act of saying Thank you or You're welcome is an example of someone who is _______
  14. 27. True/False, Electronic Versions of Business Cards may also be used
  15. 28. True/False, Having table manners is not neccessarily required as a key component for a western plate setting
  16. 30. An instant conclusion we draw when meeting someone for the 1st time
  17. 32. True/False, People still care about social skills and manners even if they dont say so
  18. 33. This is not important in certain cultures and may come across as disrespectful