Business Management 3.03

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Across
  1. 3. Correct; error-free
  2. 4. should be a business's top priority
  3. 5. Something required or essential that is lacking
  4. 6. service mindset: The belief that providing customers with excellent
  5. 7. Able to accomplish a task using a minimum amount of time and effort
  6. 9. Courteous; respectful
  7. 10. Advantage
Down
  1. 1. A customer's expression of dissatisfaction
  2. 2. The people who buy goods and services
  3. 3. Any paid form of nonpersonal presentation of ideas, goods, or
  4. 8. satisfaction: A measure of how well a business has met its customers'