Business Management U2AOS2 KK 6 to 8

1234567891011121314151617
Across
  1. 1. Businesses seek this from customers as a way of assessing their satisfaction
  2. 3. An easy to navigate _______ is an essential part of the customer relations strategy
  3. 4. The stages a product passes through (acronym)
  4. 8. The more v_________ a website page is made through search engine optimisation, the likely the business will gain attention and attract prospective and existing customers
  5. 9. Businesses send these to customers promoting special deals, member benefits and future events in order to keep top of mind
  6. 12. Product Life Cycle stage when a new product is launched
  7. 13. Good customer relations means welcoming c___________ as a way for improvement
  8. 14. Enacted in 1988, this is the main Australian legislation that protects the handling of personal information when data is being managed (2 words)
  9. 15. It’s now important to develop a ________ _______ advertising strategy when establishing a business
  10. 16. Failing to launch, modify and delete products in the market place will result in reduced p______
  11. 17. Involves an enhancement of the customer experience, so that your business becomes the automatic destination of choice for anyone seeking the products or services you sell C____________ R____________
Down
  1. 2. A method of using intelligence to collect data, customer insights, anticipate customer’s next moves and make automated decisions that affect marketing efforts (2 words)
  2. 5. A reward based program offered by a business to customers who frequently make purchases (3 words)
  3. 6. Refers to how well a business responds to the needs and problems of the customer (2 words)
  4. 7. Product Life Cycle stage when a product is revived and begins a new cycle of growth and then maturity
  5. 10. At this stage a product is fully accepted into the market and sales reach their peak
  6. 11. This is the science of analysing raw data to draw conclusions about that information (2 words)