Business Philosophy

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Across
  1. 5. Our intention by 2020
  2. 6. The capacity to share or recognise emotions experienced by the customer
  3. 9. Customers hate it
  4. 10. The 'R' of Rola's personality
  5. 11. This is our measurement of success
  6. 12. Dominate, means we need to ...
  7. 13. Loyal Customers are known as ...
  8. 14. This results from a combination of Efficiency & Effectiveness
  9. 16. Rola Business Philosophy, "anyway" vs "..."
  10. 18. This is our focus at Rola
  11. 21. Rola's Brand promise
  12. 23. Actively look for the ... news
  13. 25. Customers have two types of needs, Practical and ...
  14. 26. This is our driving force at Rola
  15. 28. Knowledge, attitude & skill
Down
  1. 1. A lot of emphasis is placed on this within Rola's brand
  2. 2. Customers Touch Point
  3. 3. Number of typical emotional needs of the customer
  4. 4. The kind of behaviour expected from all
  5. 7. One of the 5 Rola values
  6. 8. Continuous improvement
  7. 15. Smiling happy customers to recommend your business
  8. 17. It measures the willingness of customers to recommend your business
  9. 19. Happy Employees are known as ...
  10. 20. Customer satisfaction is not good enough anymore, we need to...
  11. 22. After training
  12. 24. Customer Satisfaction Index
  13. 27. Voice of the customer