Business Phone Calls

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Across
  1. 1. Understanding how another person feels
  2. 4. To sort out a problem so it is fixed
  3. 5. A list of names and phone numbers
  4. 8. Paying full attention to what someone says and showing you understand
  5. 10. Casual words used with friends but not in a professional setting
  6. 11. To make something clear, or to ask someone to explain it again
  7. 12. A number that connects you to one person or room inside a large building's phone system
  8. 13. A short reminder or note that helps you remember what to say
  9. 16. Earphones with a small microphone that you wear on your head to make calls hands-free
  10. 17. Passing a message on from one person to another
  11. 20. Sending a caller through to someone else
  12. 23. A recorded message left for you when you can't answer the phone
  13. 24. The main system that receives all the calls and sends them to the right people
Down
  1. 1. To pass a problem to someone more senior, like a supervisor
  2. 2. Polite, respectful and well-mannered
  3. 3. Describes an alphabet that uses words like Alpha and Bravo to make letters clear
  4. 5. When you phone someone back because they called you earlier
  5. 6. A list of names and phone numbers
  6. 7. The part of a phone you pick up and hold to your ear and mouth
  7. 9. Keeping private information safe and not sharing it with people who shouldn't know
  8. 14. Easy to read (used for handwriting)
  9. 15. Special words used by one job or group that other people may not understand
  10. 18. A time booked to see someone, such as a doctor or a meeting
  11. 19. To turn your microphone off so the other person can't hear you
  12. 21. A question you ask to find something out
  13. 22. To pause a call so the caller waits while you find help or information