Business Revision 1

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Across
  1. 5. External Business influence - Changes in _____ and trends
  2. 7. Every limited company has to pay ______ tax on the profit
  3. 8. The impact of growth on customer service- Staff may be ________
  4. 9. Motivational factors: interesting & _______ work
  5. 11. suggests there are five hierarchies or levels of need that explain why people work
  6. 12. There are many ways to measure customer satisfaction: Repeat business ____
  7. 13. in Time (JIT) means that stock arrives on the production line just as it is needed
Down
  1. 1. of scale occur when a business grows so large that the costs per unit increase
  2. 2. production (often known as mass production) involves the use of production lines
  3. 3. customisation is a marketing and manufacturing technique
  4. 4. production is when a small quantity of identical products are made
  5. 6. Additional physical resource requirements can be challenges of ______
  6. 10. Good customer service has the following advantages: • Customer ______ ; all business want their customers to come back again and again
  7. 13. production or one-off production, involves producing custom work