Business Transformation Division

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Across
  1. 1. (2 words) RCM overview provided as needed and to new employees
  2. 3. to provide strategic direction for RCM
  3. 5. Mobile Program manager
  4. 10. total number of BTD employees, including the Director
  5. 11. Collections Advisory Board - monthly meeting on the 2nd Wednesday
  6. 14. three pillars - digital wallets, mobile program, and online bill payment
  7. 15. (3 words) updated annually, and provides an overview of the programs and processes associated with revenue collections
  8. 16. Treasury Financial Manual
  9. 17. we won the ______ medal for the Incubator with Treasury and Risk
  10. 18. works on data analytics and fraud
  11. 19. BTD Division Director
  12. 20. Extensible Markup Language - is used to format the data that is sent between the RCM systems
Down
  1. 2. we review these quarterly to ensure systems, services, and programs, are in sync
  2. 4. allows Bureau employees to come together to think outside the box to generate new and innovative solutions
  3. 6. (2words) PayPal and Amazon Pay
  4. 7. works on data analytics and collaborates with DMS
  5. 8. (2words) FedRevCollect and Public App, used by agency personnel and the public for revenue collections
  6. 9. now that CCMM is complete, it's time to figure out what RCM's _____________ should look like in the future
  7. 12. eCommerce Program Manager
  8. 13. Digital Wallet subject matter expert and RCM's TFM coordinator