Business vocabulary

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Across
  1. 2. a natural inclination or tendency
  2. 5. synonym of uncontrolled
  3. 8. strict, forbidding
  4. 9. very complicated or detailed
  5. 11. fill in the blank we keep our sugar, coffee and tea in a ... to prevent spoilage
  6. 14. to provoke a response or reaction
  7. 15. the fact that people are mode to follow rules in a very severe way
  8. 16. consisting of or belonging to an Englisch speaking population
  9. 19. antonym of beneficial
  10. 20. understanding
Down
  1. 1. central, essential
  2. 3. damaged, to be in a poor condition
  3. 4. existing in one from birth
  4. 6. relating to the words or vocabulary of a language
  5. 7. lacking any obvious physical source
  6. 10. gather into a crowd or mass
  7. 12. synonym of refined
  8. 13. fill in the blank: when you're speaking the ... foreigners can't understand what you're saying
  9. 17. someone who speaks multiple languages
  10. 18. a person or thing causing inconvenience or annoyance