Businesses and Understanding Customer needs

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Across
  1. 2. any person which buys a product from a business or organisation
  2. 3. non physical products
  3. 5. a person who ultimately uses a product
  4. 7. the customer expects this to be convenient
  5. 9. gaining information about customers, competiors and market trends
  6. 11. an experimental version of a new product
  7. 12. the customer expects this to be reasonable
  8. 13. an organisation that makes goods and provides services
Down
  1. 1. a list of questions
  2. 4. a business which sells products to another business
  3. 6. asking questions of people or organisations
  4. 8. using resources such as raw materials, labour and machines
  5. 9. a place where buyers and sellers meet to exchange goods and services
  6. 10. a peson who provides date for a survey
  7. 11. research involving collecting new infrormation