Call Center

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Across
  1. 5. number of calls per day
  2. 10. who can schedule an appointment
  3. 12. when calls are missed
  4. 14. equipment used to answer calls
Down
  1. 1. one of the core values
  2. 2. appt within 72hrs
  3. 3. accepted insurance
  4. 4. does not accept Sharp
  5. 6. scheduled within 10 days
  6. 7. where some reps work
  7. 8. who never answers the phone
  8. 9. part of an annual exam
  9. 10. Director
  10. 11. overseen by a doctor
  11. 13. is here to help with all questions