Call Center Connect: Crossword Challenge

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Across
  1. 1. known for their attention to detail
  2. 4. dominant, controlling, dynamic and active
  3. 8. easy to talk with, friendly and cooperative, just wanted to fix their issues
  4. 9. tend to talk on topics not related to the concern he/she and the agent is discussing
  5. 10. abusive language and threats are present to this
Down
  1. 2. considered victims of the company product or services’ error
  2. 3. turn to agents to blow the problem out of proportion.
  3. 5. perceive that the issue they have is too complex and difficult to the agents to deal
  4. 6. angry even before they made contact with the call center agent
  5. 7. normally misinformed but sometimes behave like they know more than what agents do