Call Center Crossword

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Across
  1. 5. — Working together to solve problems.
  2. 6. — Help provided to solve a problem.
  3. 7. — Information customers give about their experience.
  4. 11. — Paying attention to what the customer says.
  5. 13. — The final solution to a problem.
  6. 17. — Acting respectfully and responsibly at work.
  7. 18. — Remaining calm while helping someone.
  8. 19. — When a customer is happy with the service.
Down
  1. 1. — The person who manages employees.
  2. 2. — Using good manners when speaking.
  3. 3. — When a customer expresses dissatisfaction.
  4. 4. — Sharing information clearly with customers.
  5. 7. — Checking back with a customer after helping them.
  6. 8. — The level of excellence in service.
  7. 9. — The person receiving assistance or service.
  8. 10. — Willing to assist someone.
  9. 12. — Sending a problem to a higher level of support.
  10. 14. — The first thing you say when answering a customer.
  11. 15. — Providing help or support to someone.
  12. 16. — Understanding how a customer feels.