Call Center Crossword Bingo

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Across
  1. 2. The Microsoft operating system powering our office computers
  2. 4. What software runs our business?
  3. 7. The number you dial internally to reach another employee
  4. 11. One complimentary membership benefit customers often forget they have
  5. 12. Managers handle these
  6. 13. The organization we use for ongoing certification and training
  7. 17. You have to review this every day...
  8. 18. A city very far away with the zip code of 85123...
  9. 20. What do you get when you miss a step on a booked job?
Down
  1. 1. Customers always love a good...
  2. 3. Capacity depends on how many calls are booked in each...
  3. 5. In an ESOP, ownership belongs to…
  4. 6. The great pros of...
  5. 8. Where do we complete training modules to follow OSHA laws?
  6. 9. What is the name of our IT company?
  7. 10. DSR's use this, CSR's forget to turn it off...
  8. 14. Everyone is in office on which day of the week?
  9. 15. The department behind promotions, reviews, and advertising campaigns
  10. 16. Our sister company is called ___ Appliance
  11. 19. The first place you should check before asking how to do something