Call Center Customer Service week

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Across
  1. 4. Users can change their pager status via phone by using this.
  2. 5. Amcom changed their name to this.
  3. 7. The South Waterfront building that brings together OHSU, OSU and PSU.
  4. 8. OHSU President Danny __________
  5. 10. The best department at OHSU.
  6. 12. To get onto the code line after it is answered you must do this.
  7. 14. The software used to populate the Plasma screen tattle board.
  8. 15. OHSU Call Center knowledge repository.
  9. 17. The code for a person with a weapon
  10. 18. ITG division you are part of.
  11. 20. The Department that handles Advice and Referral calls at OHSU.
  12. 21. The code for a threatening or combative person.
Down
  1. 1. The on-call call center supervisor can be found under this acronym
  2. 2. This grey device is used to send pages if SmartConsole is down.
  3. 3. Only the ICU's, ER and ____ can call an Urgent Airway Assistance
  4. 4. Wireless communication system used in the hospital in conjuncture with nurse call.
  5. 5. Headset brand for the operators.
  6. 6. System used for timekeeping.
  7. 9. OHSU CIO Bridget ______
  8. 11. The first two words in the proper operator greeting.
  9. 13. The new phones system.
  10. 16. Telecom Manager Janice _____
  11. 18. Agent Call out procedure group paging number.
  12. 19. System used to make punch inout changes.