Call Centre Crossword

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Across
  1. 3. Our new quality assurance program
  2. 6. NR3
  3. 7. These are lowest on Thursdays
  4. 9. Common acronym for a department in charge of the use of computers for data processing, storage, and exchange
  5. 12. Idiomatic expression for office chatter
  6. 15. Animated meme once popular on MS Teams
  7. 16. Windows key + Shift + S
  8. 17. Actors and call centre agents have this "work tool" in common
Down
  1. 1. Even numbered teams use this mainframe
  2. 2. As the cell is to a monk, the _______ is to a call centre agent
  3. 4. Group problem-solving method
  4. 5. Beet farmer on The Office
  5. 8. Piece of equipment named after the anatomical feature over which it is worn (comes in wired and wireless versions)
  6. 10. Step-by-step diagram
  7. 11. Famous AI that rapidly generates written content on request
  8. 13. Microsoft's browser
  9. 14. "What a relief it's Saturday tomorrow" (acronym)