Call Compliance, CMP, Positive Word Choices

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Across
  1. 3. Ensure to escalate a ______ when required.
  2. 6. the E in L.E.A.P stands for __________.
  3. 7. Always project _____________ in the company, our products, tools and colleagues
  4. 9. When escalating a case for known outage, agents must provide the customer with the ______ ticket number.
  5. 11. the destination that this year's Circle of Champions will get to enjoy is _________ (2 words no space)
  6. 13. Portal wher you can check for outages and advisories.
  7. 14. Provide the customer with the ________ where a ticket is required.
  8. 15. CMP is an accronym for Cuatomer __________ Program
  9. 17. Thank you for _______ Rogers. (closing)
  10. 18. I only need to contact Rogers once to get my problem or issue ___________ .
Down
  1. 1. The _______ of Champions.
  2. 2. How many free Phone Finder Lookups do you receive when you subscibe to Rogers Device Protection for iPhone
  3. 4. Customers can use _____ _____ (2 words) to locate their lost devices.
  4. 5. The main focus for the December CMP Blitz is _________ (2 words no spaces)
  5. 8. Our internal Quality folks score calls as part of the Call _________ program.
  6. 10. Rogers Resolves my ________ or problems quickly.
  7. 11. I only have to provide my _________ or issue once.
  8. 12. The L in L.E.A.P stands for __________.
  9. 16. A paid service available to help our customer with siiues out of WTS Scpe of Support.