Call Drivers (Log a Call) & Case Log

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Across
  1. 2. Contacts related to UPT/Attendance Points deducted in error while on leave of absence or accommodation as well as UPT/Attendance Points deduction Trouble Ticket follow up
  2. 5. Contacts inquiring about the COVID-19 vaccination benefits process, or questions related to A to Z access and password reset for vaccination related calls.
  3. 6. Contacts inquiring about the status of the documentation, requesting forms to be faxed to the health care provider, determining paperwork sufficiency, requiring assistance on uploading documentation, or any additional documentation inquiry.
  4. 8. Contacts related to badge activation, return to work date confirmation, issues with the return to work process, attestation, or other return to work inquiries.
  5. 9. Contacts inquiring about the report/case status on an intermittent leave of absence, or reporting an intermittent absence.
  6. 10. Contacts related to Fitness for Duty, paid Leave of Absence, paid time off
Down
  1. 1. Contacts requesting a modification on the leave of absence/ accommodation case; such as, a date change, extension, or cancellation.
  2. 3. Contacts related to security fail, call disconnection before the contact reason is identified, or outbound calls redirected to voicemail.
  3. 4. Contacts related to job abandonment notifications or termination inquiries while on a leave of absence.
  4. 7. Contacts with inquiries handle by other departments