CAM Mentoring Crossword

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Across
  1. 2. This metric measures whether or not customers are being serviced on time
  2. 5. A system used to keep track of customer tickets and respond to customer tickets
  3. 7. A customer account manager is ______; they reach out to customers to address issues before they become larger problems
  4. 9. Customer Account Managers work with this team to reschedule routes or schedule customers for weekend appointments
  5. 10. After you complete a customer ticket in Zendesk , you will need to mark the ticket as _________
  6. 11. Customer Account Managers can communicate with customers via call, text, or ___________.
Down
  1. 1. Customer Account Managers work with this team to notify service professionals of customers who cancel appointments the same day
  2. 3. This is a question given to customers that measures if customer would recommend Aptive to friends and family
  3. 4. This area metric measures the number of customers lost throughout the month
  4. 6. Customer Account managers are in charge of _______for their customers. They do not need to fill out a form.
  5. 8. If appointment notifications have been sent for a customer in PR, the notification icon on the route will be this color.