Car Hire

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Across
  1. 2. Whatsapp Claims Process: receive chat, attend to query,........
  2. 3. The Tab you put in the password for Avaya
  3. 7. Introducing the caller to the next agent
  4. 8. How many hours is the first sms notification valid for
  5. 10. Number of fields to be completed on Proxy Tool
Down
  1. 1. Pre-determined replies
  2. 4. Pending Status
  3. 5. Tool on Avaya to capture incoming call or email details
  4. 6. Rejected Status
  5. 9. In order of priority, voice calls, Whatsapp and .......