CAREERS VOCAB 7 & 8; Part II

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Across
  1. 1. Typical pattern in the development of a social group
  2. 6. Person who starts the communication process
  3. 7. Team that uses communication technology
  4. 8. Team that carries out its assignment
  5. 9. Something you want to attain
  6. 12. Difference between reality and expectation
  7. 14. Understanding what you hear
  8. 16. Recognizing sound
  9. 18. Friendliness by listening
Down
  1. 2. Something that is understood by the senses
  2. 3. Unscheduled communication
  3. 4. Person who gets the message
  4. 5. Commitment to exceed customer expectations
  5. 10. Team of cross-trained workers
  6. 11. Anything that interrupts the message
  7. 13. Process of making an expectation a reality
  8. 15. Message not written or spoken
  9. 17. 20% of effort produces 80% of the results