Casino Fun Facts

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Across
  1. 2. approach every situation with a "___ we can" attitude.
  2. 7. has reveived the smile cup twice since the SSS program was launched.
  3. 8. The number of casinos in Lake Charles.
  4. 9. net promoter "_______"is the % of promoters- % of detractors
  5. 10. "Customer Experience Owners"
Down
  1. 1. are frustrated customers.
  2. 3. are loyal customers
  3. 4. number of Isle properties.
  4. 5. number of customer types.
  5. 6. We use the "____formula" for service recovery.