Casino Fun Facts

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Across
  1. 2. number of Isle properties
  2. 5. "Customer Experience Owners"
  3. 6. number of casinos in Lake Charles
  4. 7. we use the "_______formula" for service recovery
  5. 8. are frustrated customers
  6. 10. approach every situation with a "______we can" attitude.
Down
  1. 1. has received the smile cup twice since the SSS program was launched.
  2. 3. net promoter "______"is the % of promoters - the % of detractors.
  3. 4. are loyal customers
  4. 9. types of customers