CCC

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Across
  1. 2. CONTACT a powerful nonverbal cue showing attention, confidence, and connection
  2. 6. process of sharing information or feelings between a sender and receiver
  3. 10. the ability to understand and share the feelings of another
  4. 11. a person or thing of a specified kind that one has to deal with.
  5. 12. interpret or view (something) in a particular way.
Down
  1. 1. behaving in a polite or friendly way to a customer
  2. 3. facts, information, and skills acquired by a person through experience or education
  3. 4. SOLVING identifying the core issue, analyzing causes, brainstorming multiple solutions
  4. 5. the capacity to calmly endure delays, suffering, or annoyance without complaint or frustration
  5. 7. WORDS are polite terms like "please," "thank you," "excuse me," and "sorry,"
  6. 8. high regard for someone, recognizing their importance, and involves treating them with consideration, dignity, and care
  7. 9. OPTIONS to offer choices